📦 SHIPPING

How long does delivery take? Delivery takes up to 3 weeks.

• Processing: 2 to 3 business days
• Shipping: remaining time until delivery

How can I track my order? Once shipped, you will receive a tracking code available in your customer account. You can track your order via platforms such as 17Track or Universal Parcel Tracking.

Why can delivery take up to 3 weeks? Shipping times may vary due to logistical factors, carriers or customs procedures.

Can delays occur? Yes. While we make every effort to meet deadlines, delays may occur due to external factors. 👉 We are not responsible for such delays.

Returns & Exchanges

At TSUBASA, every order is prepared with attention to detail and quality control.

We accept returns and exchanges under the following conditions:

✔ Non-personalised items: You may request a return or exchange for non-personalised items within 14 days of receiving your order.

❌ Personalised items: Personalised items (with a name, number or other customisations) are not eligible for returns or exchanges, except in the following cases:

• Wrong item received (different model or size from what was ordered)
• Defective or damaged product

Conditions for return or exchange:

• The item must be in perfect condition, with no signs of use
• It must be returned in its original packaging

Shipping costs:

• Return or exchange shipping costs are the responsibility of the customer
• In the event of an error on our part (wrong or defective item), all costs are covered by us

How to proceed: If you wish to make a return or exchange, or have received an incorrect or damaged item, please contact us at: tsubasa.ptshop@gmail.com

We will review your request and guide you through the next steps.

Thank you for your understanding and trust in TSUBASA.

📏 SIZING

How do I choose the right size? Sizes are based on height.

What if I am between two sizes?

• Tighter fit → choose the smaller size
• Looser fit → choose the larger size

What if I want more comfort? We recommend going up a size.

Premium Quality Football Jerseys

Our jerseys are crafted with high attention to detail, inspired by original match designs.

✔ Lightweight and breathable fabric for everyday comfort

✔ High-quality stitched or heat-pressed patches

✔ Durable lettering and numbers

✔ Accurate retro design and colors

Designed for football fans who value both style and authenticity — on and off the pitch.

To maintain the quality and longevity of your football jerseys, it’s essential to follow these washing and care guidelines. Proper care will ensure that the fabric, colors, and logos remain in top condition throughout the season.

1. Pre-Wash Preparation

• Check the Label: Always start by reading the care label inside the jersey. Each brand may have specific instructions that should be followed.
• Turn Inside Out: Before washing, turn the jersey inside out. This protects the outer surface, including logos, names, and numbers, from friction and damage during the wash.
• Separate Colors: Wash dark-colored jerseys separately from light-colored ones to prevent color bleeding. If the jersey is new, consider washing it alone for the first time.

2. Washing Instructions

• Cold Water Only: Always wash the jersey in cold water. Hot water can cause colors to fade and materials to shrink or lose their elasticity.
• Gentle Cycle: Use a gentle or delicate cycle on your washing machine. Avoid heavy agitation, which can damage the fabric and printed elements.
• Mild Detergent: Use a mild, non-abrasive detergent. Harsh detergents can degrade the material and cause the colors to fade. Avoid bleach or fabric softeners, as they can be too harsh for the jersey’s fabric.

3. Drying Instructions

• Air Dry Only: Never put the jersey in the dryer. High heat can cause the fabric to shrink, lose elasticity, and damage any heat-pressed logos or numbers. Instead, air dry the jersey by laying it flat on a clean, dry towel or hanging it on a hanger in a well-ventilated area, away from direct sunlight.
• Avoid Wringing: Do not wring out the jersey to remove excess water. Instead, gently press the water out or allow it to drip dry.

4. Ironing

• Low Heat Only if Necessary: If ironing is needed, do so on a low setting and ensure the jersey is turned inside out. Never iron directly on logos, names, or numbers. Instead, place a thin cloth over these areas if you need to iron them.

5. Storage

• Hang or Fold Properly: After the jersey is completely dry, store it by hanging it on a padded hanger or folding it neatly. Avoid sharp creases, especially on areas with printed logos or numbers.
• Keep in a Cool, Dry Place: Store your jerseys in a cool, dry place, away from direct sunlight, to prevent fading or discoloration.

🛒 ORDERS

How do I place an order? Simply choose your product, select your size and complete your purchase through our secure checkout.

Can I personalise the shirt? Yes, you can add a name and number of your choice directly on the product page.

Can I change or cancel my order? Once confirmed, your order enters processing quickly. If you wish to change or cancel, please contact us as soon as possible.

📦 SHIPPING

How long does delivery take? Delivery takes up to 3 weeks.

• Processing: 2 to 3 business days
• Shipping: remaining time until delivery

How can I track my order? Once shipped, you will receive a tracking code available in your customer account. You can track your order via platforms such as 17Track or Universal Parcel Tracking.

Why can delivery take up to 3 weeks? Shipping times may vary due to logistical factors, carriers or customs procedures.

Can delays occur? Yes. While we make every effort to meet deadlines, delays may occur due to external factors. 👉 We are not responsible for such delays.

🔁 RETURNS & EXCHANGES

Can I return a product? Yes, we accept returns of non-personalised items within 14 days of receipt.

Can I exchange a product? Yes, we also accept exchanges of non-personalised items.

Can personalised items be returned? No. Personalised items are not eligible for returns or exchanges, except if:

• they are incorrect
• they are damaged

Who covers the return or exchange costs? Costs are the responsibility of the customer, except in the event of an error on our part.

📏 SIZING

How do I choose the right size? Sizes are based on height.

What if I am between two sizes?

• Tighter fit → choose the smaller size
• Looser fit → choose the larger size

What if I want more comfort? We recommend going up a size.

📧 SUPPORT

How can I contact you? You can reach us by email: 👉 tsubasa.ptstore@gmail.com